Privacy policy

Pillar Internet · Effective August 4, 2026

What we collect

To provide internet service we collect what the service actually needs: your name, email address, mobile number, service address and unit, the plan you chose, and the Wi-Fi network name you picked. To operate the network we also handle technical service data: the health, status, and usage of the equipment serving your home.

Payments

Payments are processed by Stripe. Your card number goes to Stripe directly and is never seen or stored by Pillar Internet.

What we do not do

We do not sell your personal information. We do not share it with advertisers, lead generators, or data brokers. We use service providers (such as Stripe for payments and our communications providers) solely to operate the service, and they may use your information only to provide their service to Pillar Internet.

Mobile information and SMS consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not share, sell, rent, or otherwise provide mobile telephone numbers, SMS opt-in information, or messaging consent to third parties, affiliates, lead generators, or other parties for their marketing or promotional purposes. SMS opt-in data and consent are not transferred to another party for that party's own use.

Notwithstanding anything else in this Privacy Policy, mobile telephone numbers, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. This clause controls over any other provision of this Privacy Policy.

If you choose to receive text updates, Pillar Internet may collect your mobile telephone number, text-message preferences, consent records, and messaging history to provide order, installation, service activation, service-status, outage, account, billing, and customer-support communications.

We may provide mobile information to communications and technology service providers solely as necessary to operate and deliver Pillar Internet's messaging program. Those providers may use the information only to perform services for Pillar Internet and may not use it for their own marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Keeping records

We keep consent and messaging records for as long as the law and carrier rules require (at least five years after the later of your last message, your opt-out, or the closing of your account), and we keep opt-out records for as long as the number could still be contacted, so a STOP is never forgotten.

Your choices

You can turn text updates on or off any time from your resident portal, or by contacting us at support@pillarinternet.com or (316) 500 6868. You can update your card or cancel service from your billing portal.

Contact

Pillar Internet, Wichita, Kansas.
Pillar Internet is the trade name of Wifi Wichita LLC, the company you contract with.
support@pillarinternet.com · (316) 500 6868