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The Pillar Internet text-message program

Pillar Internet · Disclosure version 2026-08-05.3 · Effective August 4, 2026

Pillar Internet is a residential internet provider in Wichita, Kansas. Customers who opt in receive recurring automated service texts about their order, installation, service activation, service status and outages, account, billing, and customer support. The program sends no advertising or promotional messages.

How a customer opts in

During online signup at app.pillarinternet.com, the customer enters their mobile number and sees the consent card below. The checkbox is unchecked by default, is never pre-selected, and is not required. Checkout completes exactly the same way with it unchecked. The same card, with the same wording, is offered once on the post-purchase activation page and in the customer's authenticated resident portal, where texts can also be turned off at any time.

See it live: the signup page for one of our buildings. Choosing any unit reaches the step that shows this card.

Customers can also opt in by texting JOIN to (316) 500-6868. This is a double opt-in: JOIN earns a welcome message stating the program, message frequency, rates, HELP and STOP instructions, and links to the Terms and Privacy pages, and the enrollment completes only when the customer replies with a clear yes (YES, Y, OK, or plain words like "sign me up"), which earns the confirmation message.

The printed invitation (campaign collateral)

Every door hanger, letter, or poster inviting the JOIN keyword carries this exact block, so the full disclosure travels on the paper:

Updates and support, by text — text JOIN to (316) 500-6868. By texting JOIN you agree to receive recurring automated service text messages from Pillar Internet about your order, installation, service, outages, account, billing, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to purchase. We'll text you a welcome message — reply YES to complete enrollment. Terms: https://app.pillarinternet.com/terms · Privacy: https://app.pillarinternet.com/privacy

The exact consent card

This is the live component, rendered from the same published disclosure version customers see (the checkbox below is inert, because this page is documentation, not a form):

By checking this box you agree to receive recurring automated service texts from Pillar Internet at this number, about your order, installation and service visits, service status and outages, account, billing, and support. Frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to purchase. Terms · Privacy

As it appears at checkout

The signup page on a desktop browser: the consent card sits under the mobile-number field, unchecked, with the full disclosure and Terms and Privacy links beside it. The same signup page on a phone-sized screen, consent card unchecked.

Captured automatically from a seeded demonstration environment (no customer data) on 2026-08-05, under disclosure version 2026-08-05.3. The platform re-photographs these screens by itself whenever the published wording changes, and alerts its operator if they ever fall behind the live version. The wording of record is always the live card above.

The other two opt-in surfaces

The same card, same wording, same unchecked default. Left: the post-purchase activation page, offered once, showing the exact number from the completed order. Right: the customer's authenticated resident portal, where texts turn on or off at any time. A different number requires its own new permission.

The post-purchase activation page: 'You're online', followed by the unchecked consent card showing the exact mobile number and a 'Save my choice' button. The authenticated resident portal's Text updates card: the same unchecked consent card, the exact number on file, an optional different-number field noting a new number needs its own permission, and a 'Turn on text updates' button.

What the messages look like

Rendered from the program's live message templates. These are the exact wordings the platform sends, with variable content in [brackets]:

  • Pillar Internet: Your internet service at [service address] is ready. Manage your Wi-Fi in your account: https://app.pillarinternet.com/portal — Reply HELP for help or STOP to opt out.
  • Pillar Internet: Your door code for [property name] is [door code]. Reply HELP for help or STOP to opt out.
  • Pillar Internet: Your service visit at [service address] is scheduled for [date] during [time window]. Reply HELP for help or STOP to opt out.
  • Pillar Internet: We're investigating an internet outage affecting [property name]. We'll send another update when service is restored. Reply STOP to opt out.
  • Pillar Internet: the payment for [service address] didn't go through. It will be retried automatically — or pay now: [secure Stripe payment link]. Your internet pauses [date] if unpaid.

Program facts

  • Message categories: order and signup updates, installation scheduling, service activation, service status, outage and restoration updates, account notices, billing and payment notices, customer support.
  • Message frequency varies with account and service activity.
  • Message and data rates may apply.
  • Reply STOP to opt out, HELP for help. Opt-outs are honored however they reach us: text, portal, email, or phone.
  • Consent is not required to purchase, and declining changes nothing about the service.
  • No promotional or marketing texts are sent under this program.

Links

Text-messaging terms · Privacy policy: mobile information and SMS consent